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About This Product
Customer Service 170 slides with Participant Handout
Knowing what your customer wants and needs is crucial to providing excellent customer service. Your business can only develop through improving your customer service. Customer n. 1 One who buys something; especially one who deals regularly at a given establishment. The most obvious thought that weaves through the progression of the word customer is the continued thread that customers are frequent, regular or habitual. When you think about it, this is the essence of customer service: building relationships that will cause a frequency of visits. Without frequency, customers are not customers, but merely purchasers or buyers. Good customer service causes repeat business.
Did you know that... 55% of customers are willing to spend more money with a company that guarantees them a satisfying experience. Businesses that deliver better customer experiences obtain revenues between 4% and 8% above their market. 70% of the customer’s journey is dictated by how the customer feels they are being treated. Customer service stats show that new customers costs anywhere between 5 and 25 times more expensive than retaining existing customers.
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Keywords: assist, care, client, clientele, communicate, communication, consumer, customer, guide, help, helpful, patient, patron, prospect, purchaser, service
About This Product
Sales 171 slides with Participant Handout
Start improving your sales today! Top producers know how to create and project value. They are not just order-takers. They know their product inside and out and know how to set goals. The definition of sales is commodities that have been sold, especially the number of successful sales that have been made. The Old English word, “sale” took its root from the word “salaam.” It was first used to indicate goods sold at lower than usual prices in 1866.
Did you know that... the best time to email prospects is between 8:00 A.M. and 3:00 P.M. 92% of all customer interactions happen on the phone. 85% of prospects and customers are dissatisfied with their on-the-phone experience. If you call a lead in the first 5 minutes after they've submitted a web form, they're 100x more likely to get on the phone. You are 15% more likely to connect with your prospect between 8-11am their time. 80% of sales require 5 follow-up calls. On average, it takes 8 follow-up calls to reach a prospect. Lost productivity and poorly managed leads cost companies at least $1 trillion every year. 91% of customers say they'd give referrals, but only 11% of salespeople ask for them. 84% of B2B decision-makers start their purchase with a referral. Increasing client retention by as little as 5% can boost profits by as much as 95%. Thursday is the best day to prospect.
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Some slides get distorted during conversion from PowerPoint to video. The quality of the video does not represent the actual PowerPoint file that you will receive upon purchase.
Keywords: auction, barter, business, buying, clearance, closeout, commerce, consuming, deal, demand, disposal, dumping, enterprise, marketing, negotiation, purchase, purchasing, reduction, selling, trade, transaction, unloading, vending, vendition
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