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About This Product

Customer Service (Comprehensive) PowerPoint Presentation 170 slides with Participant Handout

Knowing what your customer wants and needs is crucial to providing excellent customer service. Your business can only develop through improving your customer service. Customer n. 1 One who buys something; especially one who deals regularly at a given establishment. The most obvious thought that weaves through the progression of the word customer is the continued thread that customers are frequent, regular or habitual. When you think about it, this is the essence of customer service: building relationships that will cause a frequency of visits. Without frequency, customers are not customers, but merely purchasers or buyers. Good customer service causes repeat business.

Learning Objectives:

  • Learn to identify and analyze customer needs and problems.
  • Discover techniques to cultivate and maintain special customer relationships.
  • Recognize the most common reasons for customer complaints.
  • Assess your communication style, and use two-way communication skills to level with people, to accept feedback from them, and to discuss problems.
  • Identify specific problems in your customer service program, and apply any treatment/s.
  • Practice your customer service techniques, apply what you have learned and generate an action plan to further improve.

Participant Handout Included: These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you, fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.

Glossary: 6 pages with 41 related terms (sample terms include)

Added Value — Best Practice — Competitive Advantage — Complaint — Compliment — Customer Experience — Customer Loyalty — Customer Satisfaction — Customer Service — Demographic — Focus Groups — Frontline Associate — Mystery Shopping — Service Offer — Testimonial — Vision Statement

The perfect companion to your presentation. Each ReadySetPresent glossary defines the relevant terms for each of our PowerPoint topics. This clear, concise and comprehensive resource offers you and your participants a common language. It's always nice to have your participants and you "on the same page" with the ability and confidence to understand and speak the lingo. Whether used before, during or after any session, this reference will add so much more value to your presentation and additional credibility. Each glossary goes above and beyond the content of the presentation . With these glossaries, you’ll never get stumped by a buzzword again.

Best of all, all our products have no annual fees, so you may Use Them Over and Over Again. You may edit, add, delete and tailor these presentations to your specific audience and style. (FAQ). For Webinar and on-line use, (click here)

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Some slides get distorted during conversion from PowerPoint to video. The quality of the video does not represent the actual PowerPoint file that you will receive upon purchase.

Keywords: assist, care, client, clientele, communicate, communication, consumer, customer, guide, help, helpful, patient, patron, prospect, purchaser, service

Once purchased, download instructions will be sent to you via email (PC and MAC Compatible)

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Products electronically transferred are your acceptance to the terms and conditions of the license and usage as described. This material is for a single user who may present this material provided they do not alter and keep all copyright and other proprietary notices intact (more…). This product may not be re-sold, distributed, stored in a database or retrieval system, downloaded, except by written permission from the publisher. Any infraction or infringement will be prosecuted to the full extent of the law.

NOTE: To edit this product, add content, your logo, and more, read our FAQ.

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