Customer Service & Sales Value Pack

Recommended for: Trainers, facilitators, Human Resources, Personnel, educators and other professional presenters in need of a comprehensive solution for their audience to learn on the topic of customer service and sales. A perfect package of high quality materials to augment their knowledge.

This package contains 2 products bundled together for 12% less:

Purchased Individually at total of: $314.90

Buy Now: $277.11   You Save: $37.79

Assertiveness (Modern) PowerPoint Presentation Content - 140 slides: Includes slides on understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, slides on performance standards and quality, looking to the future, Q& A's, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.

(single purchase price $159.95)

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Sales (Modern) PowerPoint Presentation Content - 130 slides: Includes slides on analyzing your product/service, 6 value added techniques, gaining the competitive advantage, 6 ways for overcoming objections, how to sell features-benefits-solutions, reading your customer's signals, handling indecisive clients, closing the sale, how-to's and much more.

(single purchase price $154.95)

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Participant Handouts Included

You recieve a copy of our participant handout matching each presentation, which is an additional value of $20.00. These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you,  fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.