Customer Service & Sales Value Pack

Knowing what your customer wants and needs is crucial to providing excellent customer service. Your business can only develop through improving your customer service. Customer n. 1 One who buys something; especially one who deals regularly at a given establishment. The most obvious thought that weaves through the progression of the word customer is the continued thread that customers are frequent, regular or habitual. When you think about it, this is the essence of customer service: building relationships that will cause a frequency of visits. Without frequency, customers are not customers, but merely purchasers or buyers. Good customer service causes repeat business.

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55% of customers are willing to spend more money with a company that guarantees them a satisfying experience. Businesses that deliver better customer experiences obtain revenues between 4% and 8% above their market. 70% of the customer’s journey is dictated by how the customer feels they are being treated. Customer service stats show that new customers costs anywhere between 5 and 25 times more expensive than retaining existing customers.

• Learn to identify and analyze customer needs and problems.
• Discover techniques to cultivate and maintain special customer relationships.
• Recognize the most common reasons for customer complaints.
• Assess your communication style, and use two-way communication skills to level with people, to accept feedback from them, and to discuss problems.
• Identify specific problems in your customer service program, and apply any treatment/s.
• Practice your customer service techniques, apply what you have learned and generate an action plan to further improve.

These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you, fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.

Added Value, Best Practice, Competitive Advantage, Complaint, Compliment, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Service, Demographic, Focus Groups, Frontline Associate, Mystery Shopping, Service Offer, Testimonial, Vision Statement

The perfect companion to your presentation. Each ReadySetPresent glossary defines the relevant terms for each of our PowerPoint topics. This clear, concise and comprehensive resource offers you and your participants a common language. It's always nice to have your participants and you "on the same page" with the ability and confidence to understand and speak the lingo. Whether used before, during or after any session, this reference will add so much more value to your presentation and additional credibility. Each glossary goes above and beyond the content of the presentation. With these glossaries, you’ll never get stumped by a buzzword again.

Start improving your sales today! Top producers know how to create and project value. They are not just order-takers. They know their product inside and out and know how to set goals. The definition of sales is commodities that have been sold, especially the number of successful sales that have been made. The Old English word, “sale” took its root from the word “salaam.” It was first used to indicate goods sold at lower than usual prices in 1866.

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The best time to email prospects is between 8:00 A.M. and 3:00 P.M. 92% of all customer interactions happen on the phone. 85% of prospects and customers are dissatisfied with their on-the-phone experience. If you call a lead in the first 5 minutes after they've submitted a web form, they're 100x more likely to get on the phone. You are 15% more likely to connect with your prospect between 8-11am their time. 80% of sales require 5 follow-up calls. On average, it takes 8 follow-up calls to reach a prospect. Lost productivity and poorly managed leads cost companies at least $1 trillion every year. 91% of customers say they'd give referrals, but only 11% of salespeople ask for them. 84% of B2B decision-makers start their purchase with a referral. Increasing client retention by as little as 5% can boost profits by as much as 95%. Thursday is the best day to prospect.

• Define value-added selling, and identity ways you can add value to the sales situation
• Identify specific value-added selling practices that you would like to use in customer relationships
• Use a three step process for handing customer objections
• Analyze your products/services to determine what benefits they provide and how they meet customer needs
• Identify any obstacles to closing the sale, and select strategies for overcoming them
• Follow guidelines for closing sales successfully and several time based action plans

These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you, fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.

Added Value, Appointment Set, Back-out, Benefit, Break-Even Point, Buying Signal, Closing Ratio, Contribution Margin, Deal, Features - Advantages - Benefits (FAB), Intangible Value, Markup, Open Plan Selling, Pipeline, Profit Margin, Sales Cycle, Sales Enablement, Sales Funnel, Target Account, Whale

The perfect companion to your presentation. Each ReadySetPresent glossary defines the relevant terms for each of our PowerPoint topics. This clear, concise and comprehensive resource offers you and your participants a common language. It's always nice to have your participants and you "on the same page" with the ability and confidence to understand and speak the lingo. Whether used before, during or after any session, this reference will add so much more value to your presentation and additional credibility. Each glossary goes above and beyond the content of the presentation. With these glossaries, you’ll never get stumped by a buzzword again.

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