FREQUENTLY ASKED QUESTIONS
How Can We
Help You?
Find answers to common questions about our products, purchases, downloads, customization, licensing and more.
Frequently Asked Questions
Ordering & Payments
How do I purchase a Ready Set Present product?
Browse our collections or use the website search to find the resource you need. Open the product page to review its description and any available previews, then add the item to your cart. Proceed to checkout, enter the required details, select an available payment method and complete your purchase. For digital products, follow the download instructions provided after your order is processed.
What payment methods do you accept?
Available payment methods are displayed during checkout. Our existing FAQ lists major credit cards, including Visa, Mastercard, American Express and Discover, as well as certain offline or corporate payment arrangements. If you need to pay by purchase order, check or another method not offered at checkout, contact info@readysetpresent.com before placing your order.
Do you offer discounts for bulk orders?
If you are purchasing resources for a team, training department or organization, please contact us with the products you are considering, the number of intended users and how the materials will be used. We can review your requirements and advise whether any volume pricing or additional licensing arrangements are available.
Can I use a purchase order (PO)?
Our existing FAQ identifies corporate accounts with purchase orders as a payment option. If your organization requires a PO, email info@readysetpresent.com with your organization name, billing requirements and the products you wish to purchase. We will confirm whether your purchase can be accommodated and explain the next steps.
Downloads & Access
How will I receive my purchase?
Ready Set Present offers digital training and presentation resources. After successful payment and order processing, you should receive access or download instructions associated with your purchase. Check your order confirmation and the email address used at checkout. If the instructions do not arrive, please contact info@readysetpresent.com with your order details.
How do I access my downloads?
Follow the download link or instructions provided after checkout or in your order email. Save the downloaded files to a secure location on your device. If the link is missing, expired or not working, contact customer support with your order number and the email address used for the purchase.
Are the downloads available for instant access?
Many digital purchases can be accessed shortly after payment is confirmed. However, availability may depend on the payment method, order processing and the delivery setup for the specific product. Review the information shown at checkout and in your confirmation email. If you need a resource urgently, contact us before ordering so we can clarify availability.
What if I am unable to download my files?
First, check your order confirmation email and any download instructions. Try opening the link in an up-to-date browser and make sure your device has enough storage space. If the issue continues, email info@readysetpresent.com with your order number, product name and a brief description of the error. Our team can review the order and advise on the next steps. Do not share payment-card details in your support email.
PowerPoint Customization
Can I customize the PowerPoint presentations?
Yes. Our existing FAQ states that purchasers may adapt PowerPoint presentation content for their training needs, including adding, deleting, editing and rearranging slides. These permissions are subject to Ready Set Present's copyright, branding and license terms. In particular, the existing policy requires the Ready Set Present logo to remain on slide masters, notes and handout pages unless an appropriate logo-removal license is purchased.
What can I edit in the presentations?
Subject to the applicable license, you can edit text, add your own material, remove content that is not relevant to your session and change the order of slides. You may also integrate your own slides into the presentation. Please preserve the required Ready Set Present copyright and branding elements, and review the product's license terms before redistributing any modified files.
Can I add my organization's logo or branding?
Yes. The existing FAQ encourages co-branding by adding your organization name or logo while retaining Ready Set Present's required branding. Removing the Ready Set Present logo is a separate licensing matter: the existing FAQ refers to a $25 logo-removal license per PowerPoint presentation.
Do you offer custom slides or modifications?
You can make many edits directly in the PowerPoint files, subject to the product license. If you require assistance with a specific customization, please contact info@readysetpresent.com and describe the presentation, requested changes and timeline. We can confirm whether the requested service is available and whether additional charges apply.
Licensing & Copyright
Can I distribute copies to training participants?
Purchasing a resource does not automatically grant unlimited rights to reproduce or distribute its files. The existing FAQ describes a Single License for one individual using the purchased materials in connection with their own facilitation. If you want to distribute copies, reproduce content or provide files to participants, review the applicable license and the Reprints & Online Usage options, or contact us before sharing.
What is the licensing policy for online use?
Online publication, distribution through an LMS, intranet access, website posting and similar uses may require additional permission beyond a standard purchase. Please review the Reprints & Online Usage information and contact us with details of your proposed use, including audience size, platform and whether users can download the content. We can help identify the appropriate licensing route.
Do I need a license for reprints?
If you intend to reproduce, print or distribute Ready Set Present content beyond the rights included with your purchase, an additional reprint license or fee may be required. Visit the Reprints & Online Usage page for the available options, or contact info@readysetpresent.com with the resource title and anticipated number of copies. Do not assume that purchasing a digital product includes unrestricted reproduction rights.
Can I use the presentations for commercial purposes?
The existing FAQ contemplates use by trainers and facilitators, but commercial usage rights depend on the license and the way the content will be used. Delivering a training session is different from reselling the slides, distributing source files or publishing the materials online. Before using a presentation in a paid course, client deliverable, resale product or online platform, review the applicable terms or request written clarification.
Refunds & Replacements
What is your refund policy?
Refund eligibility is governed by Ready Set Present's current Refund Policy and the terms applicable to the product purchased. Please review the policy before ordering. If you believe your order qualifies for a refund, contact info@readysetpresent.com with your order number, product name and the reason for your request.
What if I receive a damaged or incomplete file?
If a downloaded file is damaged, incomplete or cannot be opened, please email info@readysetpresent.com with your order number, product name and a description of the issue. If possible, include a screenshot of the error message. Our team can review the problem and advise whether a corrected file or replacement download is appropriate.
Can I get a replacement download?
Replacement requests can be reviewed after we verify the original purchase. Please contact info@readysetpresent.com with your order number, product title and purchase email address. The existing FAQ refers to a $25 replacement fee and a time-limited replacement link, but those terms should be reconfirmed before being presented as current policy.
How do I request a replacement?
Email info@readysetpresent.com with the subject line “Replacement Download Request.” Include your name, order number, product name, approximate purchase date and the email address used at checkout. Explain whether the original link expired, the file was lost or you encountered a technical problem. We will review your request and explain any applicable steps or charges.
Additional Support
I didn't receive my download link. What should I do?
Check your inbox and spam or junk folder for the order confirmation or download email. Confirm that you used the correct email address at checkout. If you still cannot find the link, contact info@readysetpresent.com with your order number and product name so we can investigate. Please do not place a duplicate order solely because the email has not arrived.
How do I contact customer support?
You can email us at info@readysetpresent.com or use the Contact Us page at https://readysetpresent.com/pages/contact. Our published customer-service hours are 6:00 AM to 9:00 PM Eastern Time, Monday through Saturday. Include your order number if your inquiry concerns a purchase.
Do you offer training for using the presentations?
Ready Set Present resources are developed for use by trainers, facilitators and organizations, but the existing FAQ does not establish a standard training or onboarding service for purchasers. If you need assistance using a particular presentation, contact us with the product name and the support you are seeking. We can clarify what help, if any, is available.
Can you help me choose the right resource?
Yes, you are welcome to contact us for product-selection guidance. Tell us about your audience, learning objectives, preferred format (PowerPoint, video, audio, workbook or other resource) and any timing or budget constraints. We can point you toward potentially suitable products and their descriptions so you can make an informed choice.
Still Have Questions?
Can't find the answer you're looking for? Our team is here to help.