Customer Service PowerPoint Presentation

Knowing what your customer wants and needs is crucial to providing excellent customer service. Your business can only develop through improving your customer service. One who buys something; especially one who deals regularly at a given establishment. The most obvious thought that weaves through the progression of the word customer is the continued thread that customers are frequent, regular or habitual. When you think about it, this is the essence of customer service: building relationships that will cause a frequency of visits. Without frequency, customers are not customers, but merely purchasers or buyers. Good customer service causes repeat business.

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• Learn to identify and analyze customer needs and problems.
• Discover techniques to cultivate and maintain special customer relationships.
• Recognize the most common reasons for customer complaints.
• Assess your communication style, and use two-way communication skills to level with people, to accept feedback from them, and to discuss problems.
• Identify specific problems in your customer service program, and apply any treatment/s.
• Practice your customer service techniques, apply what you have learned and generate an action plan to further improve.

• Learning objectives for this presentation
• Definition/s of customer service
• 2 points of Definition of customer service
• 3 points of Etymology – customer
• 3 points of Etymology – service
• 3 slides of Do’s and don’ts
• 6 slides of Scenarios
• 6 slides of Customers you want
• 6 points of Growth customers are
• 15 points of Segmenting customers
• 13 steps of Steps to super service chart
• Understanding the basics of effective customer service
  Knowing customer wants and expectations
• 14 points of Essential do's and don'ts of customer service
  5 slides of Types of customers and how to segment them
  The four steps to achieving super service
  10+ slides of What to say and addressing excuses
• 10+ slides of Implementing a program and examining behaviors
• Seven practical steps to customer service
  Tips to induce cooperation from your customer
• 32 points of Words and phrases to use and to avoid
  5 points of New ideas and realities to consider
• 9 slides of Program implementation
  9 points of More ideas on how to improve customer service skills
• 28 slides of Performance standards
• 9 points of Tips on encouraging quality customer service
• 16 points of Vital customer service action steps
  5 slides of Increasing customer satisfaction
  Customer satisfaction graphic
  7 steps of 7 practical steps chart
  6 points of Gaining customers
  7 points of Regaining customers
  The top ten customer complaints
  The five most common customer requests
  15 points of Customer retention
• 16 points of Actions steps</li>
  
  

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6 pages with 41 related terms (sample terms include)
Added Value, Best Practice, Competitive Advantage, Complaint, Compliment, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Service, Demographic, Focus Groups, Frontline Associate, Mystery Shopping, Service Offer, Testimonial, Vision Statement

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