Conflict & Stress Management Value Pack

We often frown upon conflict in the work place because we assume that their outcome is always negative. However, this is often false. If appropriately managed, conflict can be transformed into a positive force that increases personal and organizational effectiveness.

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Conflict is inevitable-in the United States in 2008, employees spent 2.8 hours per week dealing with conflict. Conflict is costly- $359 billion in paid hours or the equivalent of 385 million working days. 25% of employees avoid conflict by calling in sick or being absent from work. The majority of US workers have NOT received conflict management training. 85% of employees experience some kind of conflict ~ 29% of employees nearly constantly experience conflict ~ 34% of workplace conflict happens among employees on the front line ~ 12% of employees say they often see conflict within the senior team ~ 49% of workplace conflict happens as a result of personality clashes and egos ~ 34% of workplace conflict is a result of workplace stress ~ 33% of workplace conflict is a result of heavy workloads ~ 27% of employees have seen personal attacks arise from conflicts ~ 25% of employees have witnessed absence or sickness due to conflict ~ 9% of employees have seen projects fail because of workplace conflict

• Understand the difference between a disagreement and a conflict
• Recognize the six causes of conflicts
• Learn the importance of talking out a conflict
• Use two-way and assertive communication skills to level with people, to accept feedback and to discuss/resolve problems.
• Generate an action plan to improve your conflict management skills
  
  

These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you, fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.

Accomodating, Active Listening, Arbitration, Common Ground, Concession, Conflict, De-Escalation, Extremists, Ground Rules, Impasse, Mediation, Neutrality, Restitution, Third Party, Trigger, Win-Lose, Zero-Sum

The perfect companion to your presentation. Each ReadySetPresent glossary defines the relevant terms for each of our PowerPoint topics. This clear, concise and comprehensive resource offers you and your participants a common language. It's always nice to have your participants and you "on the same page" with the ability and confidence to understand and speak the lingo. Whether used before, during or after any session, this reference will add so much more value to your presentation and additional credibility. Each glossary goes above and beyond the content of the presentation. With these glossaries, you’ll never get stumped by a buzzword again.

Stress management starts with identifying the sources of stress in your life. This isn't as easy as it sounds and it may seem like there is nothing you can do about your stress level. However, you have more control than you might think. (MORE) The word stress came from the Latin words, “strictus,” meaning “compressed” and “Stringere,” meaning “to draw tight.”It was first used in a psychological sense in 1942.

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Adults who regularly get 7.5 to 9 hours of sleep per night are up to 20% more productive. 61% of employees are more productive when the dress code is relaxed. Forty percent of worker turnover is due to job stress. According to The American Institute of Stress: About 33% of people report feeling extreme stress. 77 % of people experience stress that affects their physical health 73% of people have stress that impacts their mental health. 48% of people have trouble sleeping because of stress. Unfortunately, for about half of all Americans, levels of stress are getting worse instead of better. The Global Organization for Stress reports that: 75% of Americans experienced moderate to high stress levels in the past month. Stress is the number one health concern of high school students. 80% of people feel stress at work. People who tend to experience particularly high rates of stress include: Ethnic minorities, Women, Single parents, People responsible for their family’s, and health care decisions. While stress is a significant problem in the U.S., the rest of the world is not immune to its harmful effects. Stress is a global problem with: 91% of Australians feeling stressed about one or more important parts of their life. About 450,000 workers in Britain believing their stress was making them ill. 86% of Chinese workers reporting stress. Post-traumatic stress disorder (PTSD) and acute stress disorder are stress disorders triggered by traumatic experiences. Currently, 3.5% of adults in the U.S. have PTSD during a given year. Acute stress disorder affects as many as half of all people exposed to a serious or life-threatening stressor. Depending on a person’s thinking patterns and coping skills, almost anything can cause stress. Some of the most frequently cited sources of stress include: Money, Work, The economy, Family responsibilities, Relationships, Personal health issues, Housing costs, Job stability, Family health problems, and Personal safety. Once a source triggers stress, various symptoms emerge unless the person uses effective coping skills to manage the problem. The most common symptoms of stress and the percentage of people who experienced them include: Irritability and anger: 45% of people - Fatigue or low energy: 41% - Lack of motivation or interest in things: 38 % - Anxiety, nervousness or worry: 36% - Headaches: 36% - Feeling sad or depressed: 34% - Indigestion, acid reflux or upset stomach: 26% - Muscle tension: 23% Appetite changes: 2%. People may also experience: Sexual problems - Weight changes, Diarrhea or constipation, Forgetfulness and lack of attention. Cost and Impact of Stress: Every day, people stay home from work, miss school, go to the doctor or even die because of the effects of stress. It’s estimated that American employers spend $300 billion every year on health care and lost work days linked to stress. Up to 80% of workplace accidents come from stress or stress-related problems, like being too distracted or tired. Stress is a costly issue in other areas of the world, too. People in the United Kingdom (UK) miss 13.7 million days of work due to stress each year. The problem costs $14.2 billion in Australia and about $37 billion in the UK in lost productivity each year.

• Recognize stress and its symptoms
• Diagnose personal and organizational stress/stressors
• Identify specific problems, and apply treatments
• Gain practical techniques that can be readily applied
• Describe long-term and short-term stressors and trigger situations
• Identify your personal and work-related sources of stress
• Describe several common lifestyle and societal pressures that can produce stress
• Reduce negative stress and its effects
• Learn passive progressive relaxation techniques
• Practice your stress management on a daily basis and develop additional time based action plans

These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you, fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.

Acute Stress, Attribution Style, Burnout, Chronic Stress, Coping, Distress (Negative Stress), Eustress (Positive Stress), Homeostasis, Positive Attributional Style, Psychosomatic Response, Relaxation Response, Stress, Stress Hormones, Stressor, Type “A” Personality, Visualization

The perfect companion to your presentation. Each ReadySetPresent glossary defines the relevant terms for each of our PowerPoint topics. This clear, concise and comprehensive resource offers you and your participants a common language. It's always nice to have your participants and you "on the same page" with the ability and confidence to understand and speak the lingo. Whether used before, during or after any session, this reference will add so much more value to your presentation and additional credibility. Each glossary goes above and beyond the content of the presentation. With these glossaries, you’ll never get stumped by a buzzword again.

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