Conflict & Assertiveness Value Pack

We often frown upon conflict in the work place because we assume that their outcome is always negative. However, this is often false. If appropriately managed, conflict can be transformed into a positive force that increases personal and organizational effectiveness.

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Conflict is inevitable-in the United States in 2008, employees spent 2.8 hours per week dealing with conflict. Conflict is costly- $359 billion in paid hours or the equivalent of 385 million working days. 25% of employees avoid conflict by calling in sick or being absent from work. The majority of US workers have NOT received conflict management training. 85% of employees experience some kind of conflict ~ 29% of employees nearly constantly experience conflict ~ 34% of workplace conflict happens among employees on the front line ~ 12% of employees say they often see conflict within the senior team ~ 49% of workplace conflict happens as a result of personality clashes and egos ~ 34% of workplace conflict is a result of workplace stress ~ 33% of workplace conflict is a result of heavy workloads ~ 27% of employees have seen personal attacks arise from conflicts ~ 25% of employees have witnessed absence or sickness due to conflict ~ 9% of employees have seen projects fail because of workplace conflict

• Understand the difference between a disagreement and a conflict
• Recognize the six causes of conflicts
• Learn the importance of talking out a conflict
• Use two-way and assertive communication skills to level with people, to accept feedback and to discuss/resolve problems
• Generate an action plan to improve your conflict management skills
  
  

These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you, fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.

Accomodating, Active Listening, Arbitration, Common Ground, Concession, Conflict, De-Escalation, Extremists, Ground Rules, Impasse, Mediation, Neutrality, Restitution, Third Party, Trigger, Win-Lose, Zero-Sum

The perfect companion to your presentation. Each ReadySetPresent glossary defines the relevant terms for each of our PowerPoint topics. This clear, concise and comprehensive resource offers you and your participants a common language. It's always nice to have your participants and you "on the same page" with the ability and confidence to understand and speak the lingo. Whether used before, during or after any session, this reference will add so much more value to your presentation and additional credibility. Each glossary goes above and beyond the content of the presentation. With these glossaries, you’ll never get stumped by a buzzword again.

Assertiveness allows individuals to become aware of their aggressive, passive and positive behaviors to develop confidence in being assertive in today's workplace.

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• Understand the philosophy of being assertive
• Recognize the differences between being assertive and being aggressive
• Understand these differences through the exploration of personal reactions to given situations
• Participate in role-playing exercises to practice the tenets of being assertive
• Gain the courage to be assertive in the most appropriate and effective way
• Generate an action plan to enhance your assertive communication skills

These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you, fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.

Accomodating, Aggressiveness, Assertiveness, Avoidance, Belligerence, Constructive Criticism, Emotional Intelligence, Euphemism, Extroversion, Introversion, Negative Feedback, Passive Aggression, Self-Efficacy, Self-Esteem

The perfect companion to your presentation. Each ReadySetPresent glossary defines the relevant terms for each of our PowerPoint topics. This clear, concise and comprehensive resource offers you and your participants a common language. It's always nice to have your participants and you "on the same page" with the ability and confidence to understand and speak the lingo. Whether used before, during or after any session, this reference will add so much more value to your presentation and additional credibility. Each glossary goes above and beyond the content of the presentation. With these glossaries, you’ll never get stumped by a buzzword again.

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