Communication Skills (Workbook)

The motivated team produces at or above the level expected by top management, has only occasional absences or tardiness, and experiences low employee turnover. With this workbook you will learn effective techniques to build a coaching atmosphere for cultivating such a team. Also, you will learn to develop communication skills as a team leader to support the coaching process, and to understand what fosters team participation.

Obtain the highest quality management skills quickly and cost effectively. Every workbook has been designed, developed, and written with adult learning theory and information mapping considerations. Engaging and lively content combines an optimal mix of case studies, charts, tips, and guidelines. Also included are our pre- and post-program assessments, which are highly effective tools for guiding the learning process and providing critical evaluation. May be used with a group or as self-study guides. All workbooks have been prepared with note pages opposite each content page.

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Workbook Overview

Ask yourself...

1. What is coaching?
2. Why should a coach approach each employee differently?
3. How is coaching a team effort?
4. What can a coach do to build a team?
5. What qualities does a professional coach embody?
6. How does a professional coach treat his or her employees?
7. Why is coaching sometimes misunderstood?
8. What can a coach do to promote employee participation?

Upon Completion You Will Be Able To:

1. Define coaching and the coaching process.
2. Identify specific ways to build a coaching atmosphere.
3. Develop motivation and communication skills that support the coaching process.
4. Understand what fosters team effort and participation in order to increase your impact and effectiveness as a team leader and team member.

Additional Details

Table of Contents/Summary

This resource material has been organized for you in the following way:

1. We begin with an introduction and then present a pre-test which will help you determine where you are in your awareness and use of your coaching skills.
   
   
   1. Pre-Test: Coaching -- A Team Effort
   2. Pre-Test Feedback: Coaching -- A Team Effort
      
      
2. For some people, coaching as a team effort may be a new concept. Thinking of coaching as such will create the right mind set as a prerequisite to the remainder of this material. As with any team, each member is different and we offer suggestions on individual employee expectations.
   
   
   1. Presentation: Toward Effective Coaching?
   2. Individual Employee Expectations
      
      
3. We examine the nature of coaching, and explain why it is important to understand coaching as an idea that can help your work unit/department become more effective.
   
   
   1. Exercise: A Team Leader/Coach/Manager
   2. Presentation: Building Your Team
      
      
4. Returning to the aspect of coaching as a team effort, we present guidelines for building a simple process and teach you how to use as many of these skills as possible during the coaching process.
   
   
   1. Chart: Ways To Promote Participation On The Job
   2. Chart: Ways To Promote Participation At Meetings
      
      
5. To make this information even more applicable to work related situations, we have provided two case studies to consider and to determine what this typical coach did effectively and what needs improvement.
   
   
   1. Graphic: Building A Team
   2. Exercise: Coaching Sam
   3. Exercise: Coaching Susan
      
      
6. We have concluded the program by summarizing the main points of coaching to reinforce learning.
   a. Summary
   
   
   1. Post-Test: Coaching -- A Team Effort
   2. Post-Test Answers: Coaching -- A Team Effort
   3. Action Plan