Assertiveness: Responsible Communication (Workbook)

The Assertive Responsible Communication workbook enables you to clarify, define, personalize, and practice skills that will lead to improved performance and productivity. With this workbook you will be able to identify and assess the impact of behavior on the communication process, understand the importance of body language, and practice communication techniques.

Obtain the highest quality management skills quickly and cost effectively. Every workbook has been designed, developed, and written with adult learning theory and information mapping considerations. Engaging and lively content combines an optimal mix of case studies, charts, tips, and guidelines. Also included are our pre- and post-program assessments, which are highly effective tools for guiding the learning process and providing critical evaluation. May be used with a group or as self-study guides. All workbooks have been prepared with note pages opposite each content page.

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Workbook Overview

Ask yourself...

• Do you sometimes have difficulty saying what you think and feel?
• Do you find it hard to express your opinion at work? or with friends?
• Can you be direct and clear about what you want to say?

Upon Completion You Will Be Able To:

• Define and describe Assertiveness
• Identify the differences between passive, assertive and aggressive behaviors, and assess the impact each has on the communication process.
• Understand the importance and components of assertive behavior, verbal and non-verbal body language.
• Assess your skills and practice assertive communication techniques.
• Generate an action plan to enhance your assertive communication skills

Additional Details

Table of Contents/Summary

This resource material has been organized for you in the following way:

1. We begin with an introduction and then present a pre-test which will help you determine where you are in your awareness and use of assertive behavior skills.
   
   
   1. Pre-Test: Your Assertive Communication Skills
   2. Test Feedback: Your Assertive Communication Skills
      
      
2. Assertiveness and assertive rights are then defined to provide a clear description of what exactly is meant by this type of behavior.
   
   
   1. Work Sheet: What Is Assertive Communication?
   2. Check List: The Basic Principles Of Assertiveness
      
      
3. Most people who are not assertive are often either passive or aggressive, and we have included a discussion of these behaviors as well.
   
   
   1. Exercise: Do You Know The Difference?
   2. Exercise: Which Behavior Do You Generally Use?
      
      
4. Next, all three types of behaviors; passive, assertive, and aggressive are identified and compared, and the impact of each is discussed within the context of effective communication.
   
   
   1. Presentation: Assertive Communication -- Be A More Effective You
   2. Chart: What Are The Characteristics of Each Behavior
      
      
5. In this section we discuss the many facets of assertive behavior, including verbal techniques and non-verbal body language.
   
   
   1. Exercise: Strengthening Non-Verbal Communication Skills
   2. Application: Guidelines For Assertive (DESC) Dialogue
      
      
6. The next section of material clarifies, defines and describes the range of situations in which assertive communication is critical to your effectiveness.
   
   
   1. Exercise: Test Your Assertive Reaction
   2. Inventory: What Do You Want To Change?
   3. Exercises: Write The Assertive Communication
      
      
7. We then provide you with a forum to apply what you have learned. We conclude with an application work sheet so you can transpose our models into your daily real life situations.
   
   
   1. Case Study: What Would You Say?
   2. Application: Planning To Be An Assertive Communicator
      
      
8. We conclude with a post-test, designed to review and check your understanding and an action plan to help structure what you apply after working with this resource material and/or your trainer.
   
   
   1. Post-Test: Your Assertive Communication Skills
   2. Post-Test Answers: Your Assertive Communication Skills
   3. Action Plan