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About This Product
Customer Service(Comprehensive) PowerPoint Presentation 165 slides with Participant Handout
Knowing what your customer wants and needs is the primary factor to excellent customer service. Your business can only develop with excellent customer service.
PowerPoint Presentation Content Slides Include:
Definition/s of customer service
Learning objectives for this presentation
Understanding the basics of effective customer service
Knowing the customer wants and expectations
14 do's and dont's of customer service
5 slides on types of customers and how to segment them
The 4 steps to super service
10+ slides on what to say and addressing excuses
10+ slides on implementing a program and examining behaviors
7 practical steps to customer service
6 tips to induce customer cooperation
16 words and phrases to avoid
16 words and phrases to use
5 ideas and realities
9 slides on program implementation
6 points to improve customer service skills
28 slides describing performance standards
9 tips on encouraging quality customer service
16 vital action steps
5 slides on increasing customer satisfaction
The top 10 customer complaints
The 5 most common customer requests
Gaining, regaining, and retaining customers
16 action steps and much more.
Also included are: 3 diagrams/charts, & 16 high resolution photographs.
Plus 13 Additional New Content Pages:
Definition / (Page 5)
Etymology ' Customer / Page (6)
Etymology ' Service / (Page 7)
Scenarios / (Pages 8-13)
Do's & Don'ts / (Pages 9-11)
Customers You Want / (Page 17)
Growth Customers Are / (Page 18)
Segmenting Customers / (Page 19-21)
Steps to Super Service Chart / (Page 30)
Do/Do Not Chart / (Page 66)
Customer Satisfaction Graphic / (Page 70)
Seven Practical Steps Chart / (Page 104)
Gaining Customers / (Page 155)
Regaining Customers / (Page 156)
Customer Retention / (Pages 157-159)
Best of all, our PowerPoint Presentations are Royalty Free, so you may Use Them Over and Over Again.You may edit, add, delete and tailor these presentations to your specific audience and style.
Participant Handout Included: These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you, fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.
Once purchased, download instructions will be sent to you via email (PC and MAC Compatible)
Note: All Ready Set Present PowerPoint presentation products are compatible. This means they have been developed as a series. Purchase any and all of our PowerPoint Presentation Content and use all or a portion of each in any combination for all your presentation needs.
Bullets & Fonts: All Ready Set Present PowerPoint products use standard fonts. If your computer does not currently have these fonts installed, we have included a font file to ensure your presentation works properly.
By purchasing this product I agree to the copyright & liability below:
Products electronically transferred are your acceptance to the terms and conditions of the license and usage as described. This material is for a single user who may present this material provided they do not alter and keep all copyright and other proprietary notices intact (more...). This product may not be re-sold, distributed, stored in a database or retrieval system, downloaded, except by written permission from the publisher. Any infraction or infringement will be prosecuted to the full extent of the law.
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