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Customer Service PowerPoint Presentation 165 slides with 3 diagrams/charts &16 high resolution photographs Participant Handout & Customer Service Glossary with 41 terms
Knowing what your customer wants and needs is crucial to providing excellent customer service. Your business can only develop through improving your customer service.
Glossary: 6 pages with 41 related terms (sample terms include):
Added Value — Best Practice — Competitive Advantage — Complaint — Compliment — Customer Experience — Customer Loyalty — Customer Satisfaction — Customer Service — Demographic — Focus Groups — Frontline Associate — Mystery Shopping — Service Offer — Testimonial — Vision Statement
Learning Objectives:
Understand the difference between a disagreement and a conflict
Recognize the six causes of conflicts
Learn the importance of dicussing a conflict
Use two-way and assertive communication skills to level with people, to accept feedback
and to discuss/resolve problems
PowerPoint Presentation Content Slides Include:
Definition/s of customer service
Learning objectives for this presentation
Understanding the basics of effective customer service
Knowing customer wants and expectations
Essential do's and don'ts of customer service (14 points)
Types of customers and how to segment them (5 slides)
The four steps to achieving super service
What to say and addressing excuses (10+ slides)
Implementing a program and examining behaviors (10+ slides)
Seven practical steps to customer service
Tips to induce cooperation from your customer
Words and phrases to use and to avoid (32 points)
New ideas and realities to consider (5 points)
Program implementation (9 slides)
More ideas on how to improve customer service skills (9 points)
Performance standards (28 slides)
Tips on encouraging quality customer service (9 points)
Vital customer service action steps (16 points)
Increasing customer satisfaction (5 slides)
The top ten customer complaints
The five most common customer requests
Gaining, regaining, and retaining customers
16 action steps and much more
Plus 24 Additional New Content Pages:
Definition / (Page 5)
Etymology � Customer / Page (6)
Etymology � Service / (Page 7)
Scenarios / (Pages 8-13)
Do�s & Don�ts / (Pages 9-11)
Customers You Want / (Page 17)
Growth Customers Are / (Page 18)
Segmenting Customers / (Page 19-21)
Steps to Super Service Chart / (Page 30)
Do/Do Not Chart / (Page 66)
Customer Satisfaction Graphic / (Page 70)
7 Practical Steps Chart / (Page 104)
Gaining Customers / (Page 155)
Regaining Customers / (Page 156)
Customer Retention / (Pages 157-159)
Best of all, our PowerPoint Presentations are Royalty Free, so you may Use Them Over and Over Again.You may edit, add, delete, and tailor these presentations to your specific audience and style.
Once purchased, download instructions will be sent to you via email (PC and MAC Compatible)
Preview Pages
Some slides get distorted during
conversion from PowerPoint to video. The quality of the
video does not represent the actual PowerPoint file that
you will receive upon purchase.
Keywords: assist, care, client, clientele, communicate, communication, consumer, customer, guide, help, helpful, patient, patron, prospect,
purchaser, service
Participant Handout Included: These participant handouts are identical to the PowerPoint Presentation Content except
that the content has been eliminated. Never simply show your presentation. Allow
participants to take notes while listening to you, fostering greater
interest and retention. Our PowerPoint Participant handouts saves
any presentor valuable time in having to prepare the handout themselves.
Note: All Ready Set Present PowerPoint presentation products are compatible. This means they have been
developed as a series. Purchase any and all of our PowerPoint
Presentation Content and use all or a portion of each in any combination
for all your presentation needs.
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