About This Product

Customer Service PowerPoint Presentation
165 slides with 3 diagrams/charts &16 high resolution photographs
Participant Handout & Customer Service Glossary with 41 terms

Knowing what your customer wants and needs is crucial to providing excellent customer service. Your business can only develop through improving your customer service.

Glossary: 6 pages with 41 related terms (sample terms include):

Added Value — Best Practice — Competitive Advantage — Complaint — Compliment — Customer Experience — Customer Loyalty — Customer Satisfaction — Customer Service — Demographic — Focus Groups — Frontline Associate — Mystery Shopping — Service Offer — Testimonial — Vision Statement

Learning Objectives:

• Understand the difference between a disagreement and a conflict
• Recognize the six causes of conflicts
• Learn the importance of dicussing a conflict
• Use two-way and assertive communication skills to level with people, to accept feedback
and to discuss/resolve problems

PowerPoint Presentation Content Slides Include:

• Definition/s of customer service
• Learning objectives for this presentation
• Understanding the basics of effective customer service
  • Knowing customer wants and expectations
• Essential do's and don'ts of customer service (14 points)
  • Types of customers and how to segment them (5 slides)
  • The four steps to achieving super service
  • What to say and addressing excuses (10+ slides)
• Implementing a program and examining behaviors (10+ slides)
• Seven practical steps to customer service
  • Tips to induce cooperation from your customer
• Words and phrases to use and to avoid (32 points)
  • New ideas and realities to consider (5 points)
• Program implementation (9 slides)
  • More ideas on how to improve customer service skills (9 points)
• Performance standards (28 slides)
• Tips on encouraging quality customer service (9 points)
• Vital customer service action steps (16 points)
  • Increasing customer satisfaction (5 slides)
  • The top ten customer complaints
  • The five most common customer requests
  • Gaining, regaining, and retaining customers
• 16 action steps and much more

Plus 24 Additional New Content Pages:

• Definition / (Page 5)
• Etymology � Customer / Page (6)
• Etymology � Service / (Page 7)
• Scenarios / (Pages 8-13)
• Do�s & Don�ts / (Pages 9-11)
• Customers You Want / (Page 17)
• Growth Customers Are / (Page 18)
• Segmenting Customers / (Page 19-21)
• Steps to Super Service Chart / (Page 30)
• Do/Do Not Chart / (Page 66)
• Customer Satisfaction Graphic / (Page 70)
• 7 Practical Steps Chart / (Page 104)
• Gaining Customers / (Page 155)
• Regaining Customers / (Page 156)
• Customer Retention / (Pages 157-159)

Best of all, our PowerPoint Presentations are Royalty Free, so you may Use Them Over and Over Again. You may edit, add, delete, and tailor these presentations to your specific audience and style.

Once purchased, download instructions will be sent to you via email (PC and MAC Compatible)

Preview Pages

Participant Handout Included: These participant handouts are identical to the PowerPoint Presentation Content except that the content has been eliminated. Never simply show your presentation. Allow participants to take notes while listening to you,  fostering greater interest and retention. Our PowerPoint Participant handouts saves any presentor valuable time in having to prepare the handout themselves.

Note: All Ready Set Present PowerPoint presentation products are compatible. This means they have been developed as a series. Purchase any and all of our PowerPoint Presentation Content and use all or a portion of each in any combination for all your presentation needs.

Bullets & Fonts: All Ready Set Present PowerPoint products use standard fonts. If your computer does not currently have these fonts installed, we have included a font file to ensure your presentation works properly.

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Products electronically transferred are your acceptance to the terms and conditions of the license and usage as described. This material is for a single user who may present this material provided they do not alter and keep all copyright and other proprietary notices intact. This product may not be altered, re-sold, distributed, reproduced, stored in a database or retrieval system, downloaded, except by written permission from the publisher. Any infraction or infringement will be prosecuted to the full extent of the law.

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