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Conflict PowerPoint Presentation 149 slides with
8 diagrams/charts &15 high resolution photographs Participant Handout & Conflict and Negotiation Glossary with 53 terms
We often frown upon conflict in the work place because we assume that their outcome is always negative. However, this is often false. If appropriately managed, conflict can be transformed into a positive force that increases personal and organizational effectiveness.
Glossary: 5 pages with 53 related terms (sample terms include):
Accomodating — Active Listening — Arbitration — Common Ground — Concession — Conflict — De-Escalation — Extremists — Ground Rules — Impasse —Mediation — Neutrality — Restitution — Third Party — Trigger — Win-Lose — Zero-Sum
Understand the difference between a disagreement and a conflict
Recognize the six causes of conflicts
Learn the importance of talking out a conflict
Use two-way and assertive communication skills to level with people, to accept feedback
and to discuss/resolve problems
PowerPoint Presentation Content Slides Include:
Definition/s of conflict
Learning objectives of this presentation
Conflict theory (5 slides)
The symptoms of conflict (4 slides)
The Five A's of dealing with resistance
The symptoms and causes of conflict (10+ slides)
Five methods to handle conflict
To fight or take flight (4 points)
A graphical representation of conflict escalation
Specific techniques to address conflict- ignoring, stifling, defusing(10 slides)
Group dynamics of conflict and their causes (10 slides)
The four fundamental steps of conflict management
Organizational conflict and related conflict management strategies (20+ slides)
Positive and negative aspects
Types of conflict deadlocks
How to overcome deadlocks (17 points)
Additional tips on conflict management
16 action steps and much more
Plus 18 Additional New Content Pages:
Etymology / (Page 6)
Conflict Model / (Page 7)
Conflict Theory / (Pages 9-13)
Conflict Theory Summary / (Page 14)
Communication & Expectation/ (Pages 15)
Fight or Flight / (Page 20)
Conflict Escalation Graphic / (Pages 21)
Conflict Escalation / (Pages 22-23)
Figure/Ground / (Page 38)
4 Stages of Conflict Diagram / (Page 45)
Properly Managing a Conflict / (Page 59)
Positives & Negatives Venn Diagram (Page 79)
Conflict Mediation / (Page 113)
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