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Product Details:  
11 pages
1.5 hours
MS Word
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What does it cover?

Courseware consists of comprehensive course notes and practical exercise to demonstrate the different behavioural styles. The training starts by asking delegates to complete an exercise entitled Car Wars - an amusing (but very real) situation of two drivers having a difference of opinion on who got there first for a car parking space. The exercise asks delegates to gauge their reaction and identify whether a number of given approaches to the situation, in addition to their own, are assertive, passive or aggressive.

The course process then discusses and agrees what each of the behavioural styles look like when demonstrated at work, with practical examples and quotations from people operating in the 3 behavioural styles.

The training process then asks delegates to reflect on the Car Wars exercise to clarify the behavioural responses given earlier and discuss some of the assumptions made in completing the exercise.

What do you receive?

11 pages of comprehensive trainer notes supplied in MS Word.The bite sized course material is designed to be interactive with discussion, formal input and syndicate exercise built in. The session is participative and fully involves the delegates who would typically be team members or supervisors.

Recommended Audiences

Anyone responsible to deliver training in an organisation.


"I thought it worked well in that my participants all did it honestly which I was quite surprised at! I used it near the start of the training and then did part two later that worked well as by then they knew the real difference between passive, assertive and aggressive. Most of them were passive but I had a few aggressive participants so I then had to work hard at making them assertive! I would definitely use the exercise again so thanks very much!'TROGERSON PLC TRAINER

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