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PowerPoint Title

Original Pages

Total Pages

New Pages

Content Topics / Pages Presentation

AOD Workplace

143

150

8

Etymology – Alcohol
Etymology – Drugs
Assessing Your Workplace Alcohol/Drug Problem

Assertiveness

133

155

22

Etymology
Four Communication Styles
Assertiveness Spectrum
Benefits of Assertiveness
Three Steps for Assertiveness
You Have the Right to…
Assertive Communication Techniques
Cultural Variations

Challenging Employees

127

149

22

Etymology – Challenge
Etymology – Employee
Being Objective
How to Ensure Objectivity
Intentions
Other Personality Types
The Process
Termination

Change

129

157

29

Etymology – Change
Etymology – Innovation
Etymology – Challenge
Why Change?
Why Innovate?
Why Challenge?
Difficulties with Change
Organizational Change
Change, Transition, & Transformation Venn Diagram
ADKAR Model
Change Management
The Effect of the Change
Three Phases of Change
John Kotter’s Eight Steps for Change
Responses to Change
Resistance to Change

Coaching

129

145

16

Etymology
An Untraditional Approach
Coaching is Used for…
Can Coaching Effectiveness be Measured?
Coaching is…
Coaching Candidates
Setting Goals
Kirkpatrick’s Coaching Model
Eight-Step Coaching Model
Coaching Feedback Tips

Communication

123

171

48

Etymology
Communication Model
Model Definitions
Noise
Feedback
Types of Communication
Communication Technology
Organizational Communication
Workplace Communication
Communication Formations
Verbal vs. Nonverbal
Communication and Culture

Conflict

132

150

18

Etymology 
Conflict Model
Conflict Theory
Conflict Theory Summary
Communication & Expectation
Fight or Flight
Conflict Escalation Graphic
Conflict Escalation
Figure/Ground
4 Stages of Conflict Diagram
Properly Managing a Conflict 
Positives & Negatives Venn Diagram
Conflict Mediation

Creativity

158

170

12

Etymology
The Greek Muses
Creativity & Business
Creativity Myths
Creative Process Diagram
Increasing Your Personal Creativity: Get Inspired

Cross-Cultural

177

180

3

Etymology – Cross
Etymology – Culture
Religious Belief Systems & Practices – Judaism

Customer Service

140

153

13

Definition
Etymology – Customer
Etymology – Service
Scenarios
Do’s & Don’ts
Customers You Want
Growth Customers Are
Segmenting Customers
Steps to Super Service Chart
Do/Do Not Chart
Customer Satisfaction Graphic
Seven Practical Steps Chart
Gaining Customers
Regaining Customers
Customer Retention

Decision Making

164

172

8

Etymology
Two Types of Decisions
Good Decisions
Bounded Rationality Theory
Risk Aversion
Decision Trees Diagram
4 Modes of Decision Making

Delegation

128

152

24

Etymology
Delegation Diagram
Do’s & Don’ts
Scenarios
Manager/Supervisor Benefits
Employee Benefits
Choosing a Delegate
Delegating Authority vs. Tasks Venn Diagram
Is Clarity Essential?
When to Delegate
When Not to Delegate
Barriers to Delegation
Micromanagement
Managing Delegated Tasks

Diversity

142

161

19

Etymology
Layers of Diversity
Under-represented Groups
Workforce Ethnicity
Key Concepts
Illegal Discrimination
Discrimination Lawsuits Graph
Historical Discrimination
Scorecard Summary
8 Leadership Characteristics Chart
Affirmative Action

Emotional Intelligence

135

150

15

Etymology – Emotional
Etymology – Intelligence
Goleman’s Research
Goleman’s Model
Emotional Intelligence & The Workplace
Can Emotional Intelligence Be Acquired?
Emotions in the Workplace?

Empowerment

141

156

15

Etymology
Empowering the Marginalized
Empowering Racial Minorities
Empowering Women
Basic Empowerment Tools Graphic
How Organizations Empower
How Managers Empower
How to Empower Yourself
The Bottom Line

Gender Differences

 

 

 

Program Objectives
Etymology – Gender
Etymology – Difference
Note

Generations at Work

163

152

11

Program Objectives
Etymology
Implications for Organizations
Who’s Who?
Ten Principles

Goal Setting

133

150

17

Etymology – Goal
Etymology – Setting
Types of Goals
F.R.A.M.E.  Your Goals
The Ideal Self
How to Set Goals
Performance Goals – SMART
Goal Integration Diagram
Why Goals Fail
Why Goals Succeed

Interviewing

139

156

17

Etymology
The Interviewing Process
Interfering Factors
Types of Interviews
Prohibited Questions
Situational Questions
Behavioral Questions
Background Questions
Job Knowledge Questions

Leadership

139

154

15

Etymology
Why People Need Leaders
Leadership Theories
Inspirational Leadership Chart
Patterns of Leadership
Paternalistic Leadership Behavior
Change Leadership Behavior
Leaders

Marketing

139

167

28

Etymology
Marketing Basics
Marketing Plan
Internet Marketing Basics

Meetings

134

155

21

Etymology
Do’s and Don’t’s
Scenarios
Dealing with Members
Conducting a Productive Meeting
The Meeting Room
Meeting Roles
Making Meetings Fun
Scheduling Hints

Mentoring

146

155

9

Etymology
Mentoring Model
Reasons for Mentoring
Benefits for the Mentor
Benefits for the Protegé
Work Satisfaction Graph
Are Mentors Accessible?

Motivation

144

160

16

Etymology
Theories
Need Theories
Maslow’s Hierarchy
Alderfer’s Erg Theory
Motivator-Hygiene Theory
Achievement Motivation Theory
Hackman & Oldham
Process Theories
Expectancy Theory
Equity Theory
Goal Setting Theory

Negotiation

150

121

29

Etymology
Positional Negotiation
BATNA
Integrative Bargaining
Distributive Bargaining
Negotiation Options
Note
Negotiation Styles
High & Low Context Cultures
Approaches
Predetermined Factors

Nonverbal Communication

168

175

9

Etymology – Nonverbal
Etymology – Communication
Graphic
Graph
Behaviors
Behaviors List
8 Steps Chart
Mirror Neurons

Office Etiquette

204

206

2

Etymology – Office
Etymology – Etiquette

Performance Evaluation

137

175

38

Etymology – Performance
Etymology – Evaluation
Performance Management Cycle
The Evaluation Process
Performance Goals
Work Plan Chart
Development Plan Chart
Constraints
Rating Biases
Types of Evaluations
Feedback
Discipline
When to Terminate
Retaliation
Rewards

Problem-solving

144

153

9

Etymology
Problem-solving Cycle
Collaborative Problem-solving
Techniques

Procrastination

124

150

26

Etymology
Procrastination Cycle
Who Procrastinates?
Are You a Procrastinator?
Ask Yourself…
Why People Procrastinate
8 Types of Procrastinators & Chart
Distractions
Delaying Gratification
Id, Ego, Superego
Behavioral Causes Review Graphic
Types of Procrastinators Review Graphic

Public Speaking

131

150

19

Etymology
Know Your Audience
Know Your Purpose
Questions to Consider
The AIDA Method
Useful Phrases
Public Speaking Pitfalls
Body Language Graph
Nervousness
Powerpoints
Fonts
Words of Caution

Project Management

188

225

37

Overall Update to Match PMBOK Version 4.0
Etymology
Definition Portfolio
Communicate Clearly
Project Management Processes from PMI
4 Stages of a Project Life Cycle Graph
Lifecycles Waterfall
Lifecycles Circular Agile
Stakeholders
Project Managers Success Formula
Organizational Structure and Projects
Responsibility Matrix
Virtual Teams: Make them Real
Formal Requirements Methods
Risk Matrix & Plan
Project Management Tools
Action Plan

Recruitment and Selection

114

152

38

Etymology – Recruitment
Etymology – Selection
Do You Need to Hire?
Reputation
Applicants Assess Too
What Attracts Applicants?
Recruitment Strategy & Staff Balance Graphic
Sending the Message
Types of Messages
Job Descriptions
Methods of Recruiting
Beware
References
Hiring Funnel Graphic
Recruitment Process Diagram
Assessment of Recruitment Diagram
Title Slide
Replacement & Succession
Legal Issues

Remote Teams

115

146

31

Etymology
Crossing Boundaries
Types of Remote Teams
Traditional Work vs. Remote Work
Communication Tools
Specific Communication Tools
Trust in Remote Teams

Sales

130

170

40

Definition
Etymology
Sales Funnel Model
Do’s & Don’t’s
General Sales Tips
The Selling Process Diagram
Customers
Personal Selling
Relationship Selling
Adaptive Selling
Consultative Selling
Sales Success Diagram
How to Increase Sales
Communication
Steps Recapped Diagram
Presentation
Closing Sales
Closing Strategies
Verbal Buying Signals
Nonverbal Buying Signals
Review
Reflect
Recreate

Sexual Harassment

142

162

20

Etymology – Sexual
Etymology – Harassment
Anyone Can Be a Victim
Anyone Can Be a Harasser
Why Sexual Harassment Occurs
False Accusations
Intent Vs. Impact
No Excuses
Stoplight Diagram
Sexual Harassment Can Be…
Third Party Harassment
Questions to Ask Yourself
To Avoid Sexual Harassment
Reasonable Person
Office Romances
Assessing Sexual Conduct
Charged with Sexual Harassment Graph

Social Networking

165

180

15

A Challenge
Definition
Etymology
What is a Social Networking Website?
Basic Vocabulary
Safety
Advantages & Disadvantages of Social Networking
Do Benefits Outweigh Costs?
Facebook

Stress

155

170

15

Etymology
General Stress Facts
Stress Reducers
Workplace Stress Cycle
Biological Reactions to Stress
Fight or Flight?
Sleep Deprivation
Stress Performance Arch
Defense Mechanisms
Worries
Helping Others Diagram
Workplace Stress Statistics

Team Building

130

150

20

Etymology – Team
Etymology – Build
Basic Team Concepts
Characteristics of a Team
Why Teamwork?
Why Teams Work Graphic
Team Development Stages
Team Development Stages Diagram
Conflict
Conflict Avoidance
Constructive Criticism
Accepting Criticism
Team Performance Curve Graphic
Evaluating Performance Graphic
Major Changes
Remember

Time Management

131

146

15

Etymology – Time
Etymology – Manage
Procrastination
Having a Balanced Life
Devoting Your Time
Time Management Matrix
Scheduling
Time Management Model
Making Long-term Goals
Strategies
Telephone Interruptions Chart
Management by Crisis Chart
The Worry Graph

Training Adult Learners

142

160

18

Etymology – Adult
Etymology – Learn
Andragogy vs. Pedagogy Venn Diagram
Adult Learners
Preferred Learning Styles
Multiple Intelligences
Four Senses for Learning
Effects of Learning Styles

Wellness Programs

99

125

26

Definition
Etymology
Creating Awareness
Costs of Health Conditions
Work & Health
Health Benefits
HIPAA
GINA
Successful Wellness Marketing

Workplace Violence

138

159

21

Etymology – Workplace
Etymology – Violence
What is Workplace Violence
Victims of Violence
Risk Factors
Workplace Conditions
Costs
Three Prevention Approaches
What to Look For
What Can Be a Trigger?
Why is it Increasing?

Writing

177

185

8

Etymology
General Writing Tips
Writing Pitfalls Review Chart
Structuring Sentences Review Chart
Brainstorming vs. Free writing Venn Diagram
Edit
Tips for Editing