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About This Product
Most meetings occur too often, last too long and achieve too little! People can spend between 25% and 50% of their working week attending, or preparing for, meetings. Up to a third of that time is wasted. Consider all this time in terms of the cost to your organisation -participants salaries, loss of productivity and negative feelings. So if meetings need to run, it's important that they are as effective as possible. The 43 page ebook concentrates on developing the skills of preparing and running effective meetings including the interpersonal skills required to control challenging attendees. It has been written as a dynamic tool to stimulate thoughts, ideas and intearctivity. It encourages the reader to: Make notes in key chapters; Complete exercises; Use diagnostic tools to reflect on own skill sets; Discuss key customer service issues with managers and colleagues; Record key development points to work on as a result of what has been learnt. The ebook covers: Understand the types of meetings which can be held; Know the reasons why a meeting can be the best communication tool and appreciate when meetings should be avoided; Appreciate the 'success factors' of an effective meeting; Prepare effectively to lead a meeting; Know the range of physical environment factors which affects the success of a meeting; Appreciate the skills of the effective Chairperson; Know the main stages of a meeting; Understand the process of running a meeting; Apply the assertive 3 steps to handle challenging meeting participants. Comes with multi-user licence for organisations to multi-photocopy or host on shared drive/intranet for employees to download worldwide. In addition, you have our permission to amend the products in any way e.g. add in extra behavioural situations or tailor the ebook to your organisation.
About The Author:
Bryan Edwards has over 20 years experience in the design and delivery of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the U.K. based Chartered Institute of Personnel and Development and author of a wide range of ebooks, course materials and training activities.
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