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|Assertiveness & Influencing|
About This Product
Business interactions occur almost every minute of the day: conversations with a colleague; getting people to agree a plan; customer phone calls; delivering a presentation; even selling products. There is normally an outcome - something gets done or agreed, either for you, for the other party or mutual benefit for both. However it's not just WHAT is achieved, it's HOW it's achieved: how you approach the situation; the words you use; the body language you exhibit; how you influence or persuade the person; and also about how you feel about yourself (and they about you) afterwards. This ebook concentrates on the skills of the HOW, the assertiveness and the influencing. If you've ever shrugged your shoulders in despair, frustrated about a particular situation then you'll find this ebook invaluable! The tips and techniques will even help manage relationships at home. The ebook has been written as a dynamic tool to stimulate thoughts, ideas and intearctivity. It encourages the reader to: Make notes in key chapters; Complete exercises; Use diagnostic tools to reflect on own skill sets; Discuss key customer service issues with managers and colleagues; Record key development points to work on as a result of what has been learnt. The 95 page ebook covers: Define your personal style in business dealings with others; Define what is mean't by passive, assertive and aggressive behaviour; Apply a range of of basic assertive techniques at work; Demonstrate enhanced listening skills; Give effective feedback to colleagues; Use positive body language; Understand the principles of influencing; Apply a range of influencing techniques with others; 'market oneself' within the organisation to help achieve career goals. Comes with multi-user licence for organisations to multi-photocopy or host on shared drive/intranet for employees to download worldwide. In addition you have our permission to amend the products in any way e.g. add in extra behavioural situations or tailor the ebook to your organisation.
About The Author:
Bryan Edwards has over 20 years experience in the design and delivery of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the U.K. based Chartered Institute of Personnel and Development and author of a wide range of ebooks, course materials and training activities.
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