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Management Skills - 2 Day
Assertiveness

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BEdwards
$288.00
2 days
Word & PPT

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About This Product

Management Skills - 2 Day

What does it cover?

Courseware consists of course notes, slides and delegate workbook covering:

Leadership and Management

  • Differences between a Leader and a Manager
  • An overview of the activities of the busy Team Leader/Manager

Coaching

  • What is coaching is and its benefits
  • Coaching styles and their advantages
  • Own preferred coaching style
  • Appropriate questioning in coaching
  • Coaching process skill practice

Delegation

  • Understanding delegation – the responsibility and accountability
  • Benefits and barriers of effective delegation
  • 10 step process to effectively delegate tasks.
    Performance Management
  • Performance management in terms of ‘skill and will’
  • Strategies for team members with performance blockages
  • 3 steps to assertive behaviour to encourage staff to ‘give of their best’
  • Principles of effective task setting
  • S.M.A.R.T. model for setting tasks/performance objectives for staff
  • Communicating performance standards

Feedback

  • Origins of the word feedback
  • Do’s and Don’ts of giving feedback
  • Importance of giving behavioural examples
  • Types of feedback
  • E.E.C. model for giving feedback on staff performance

Managing Poorer Performers

  • When informal feedback doesn’t work
  • The concept of the performance counselling interview
  • Preparing for the performance counselling interview
  • Structure of the interview
  • Handle difficult staff members at performance counselling interview

Case Studies

  • A series of case studies that are typical of situations managers have to face in their everyday work. The case studies help bring the learning to life.

What do you receive?

  • 42 colour slides in MS Powerpoint
  • 62 pages of comprehensive trainer notes (contained in the ‘Notes’ section of the slides)
  • 79-page workbook, supplied in MS Word. The workbook contains templates to make notes during the training, various exercises to be used on the course and a range of management models. The workbook also contains additional material for self study after the course.

The course material is designed to be interactive with discussion, formal input, written exercises, case studies and self reflection.

A feature of the training course material is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed.Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.

Recommended Audiences

Anyone responsible to deliver training in an organisation and wishes to use high quality, tried and tested course material.

Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).


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Products electronically transferred are your acceptance to the terms and conditions of the license and usage as described. This material is for a single user who may present this material provided they do not alter and keep all copyright and other proprietary notices intact (more...). This product may not be re-sold, distributed, stored in a database or retrieval system, downloaded, except by written permission from the publisher. Any infraction or infringement will be prosecuted to the full extent of the law.

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