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PowerPoint Title

Original Pages

Total Pages

New Pages

Content Topics / Pages Presentation

AOD Workplace

143

150

8

Etymology – Alcohol / (Page 7)
Etymology – Drugs / (Page 8)
Assessing Your Workplace Alcohol/Drug Problem / (Pages 23-27)

Assertiveness

133

155

22

Etymology / (Page 6)
Four Communication Styles / (Pages 7-11)
Assertiveness Spectrum / (Page 12)
Benefits of Assertiveness / (Pages 13-14)
Three Steps for Assertiveness / (Page 15)
You Have the Right to… / (Pages 31-31)
Assertive Communication Techniques / (Pages 111-116)
Cultural Variations / (Pages 132-135)

Challenging Employees

127

149

22

Etymology – Challenge / (Page 7)
Etymology – Employee / (Page 8)
Being Objective / (Pages 10)
How to Ensure Objectivity / (Pages 11-12)
Intentions / (Pages 15-17)
Other Personality Types / (Pages 37-42)
The Process / (Pages 101-106)
Termination / (Pages 118-121)

Change

129

157

29

Etymology – Change / (Page 6)
Etymology – Innovation / (Page 7)
Etymology – Challenge / (Page 8)
Why Change? / (Pages 9-10)
Why Innovate? / (Pages 11-12)
Why Challenge? / (Page 13)
Difficulties with Change / (Page 14)
Organizational Change / (Pages 15-16)
Change, Transition, & Transformation Venn Diagram / (Page 21)
ADKAR Model / (Pages 22-27)
Change Management / (Pages 28-30)
The Effect of the Change / (Pages 31-32)
Three Phases of Change / (Page 33)
John Kotter’s Eight Steps for Change / (Page 34-35)
Responses to Change / (Pages 37-38)
Resistance to Change / (Pages 64-65)

Coaching

129

145

16

Etymology / (Pages 7-8)
An Untraditional Approach / (Pages 9-10)
Coaching is Used for… / (Pages 11-12)
Can Coaching Effectiveness be Measured? / (Page 16)
Coaching is… / (Page 24)
Coaching Candidates / (Pages 31-33)
Setting Goals / (Page 34)
Kirkpatrick’s Coaching Model / (Page 35)
Eight-Step Coaching Model / (Pages 90-91)
Coaching Feedback Tips / (Pages 100-102)

Communication

123

171

48

Etymology / (Page 8)
Communication Model / (Page 9)
Model Definitions / (Pages 13-14)
Noise / (Pages 12-13)
Feedback / (Pages 15-19)
Types of Communication / (Pages 19-20)
Communication Technology / (Pages 23-25)
Organizational Communication / (Pages 26-30)
Workplace Communication / (Pages 31-36)
Communication Formations / (Pages 37-39)
Verbal vs. Nonverbal / (Pages 40-43)
Communication and Culture / (Pages 77-84)

Conflict

132

150

18

Etymology  / (Page 6)
Conflict Model / (Page 7)
Conflict Theory / (Pages 9-13)
Conflict Theory Summary / (Page 14)
Communication & Expectation/ (Page 15)
Fight or Flight / (Page 20)
Conflict Escalation Graphic / (Page 21)
Conflict Escalation / (Page 22-23)
Figure/Ground / (Page 38)
4 Stages of Conflict Diagram / (Page 45)
Properly Managing a Conflict  / (Page 59)
Positives & Negatives Venn Diagram (Page 79)
Conflict Mediation / (Page 113)

Creativity

158

170

12

Etymology / (Page 6)
The Greek Muses / (Pages 7-8)
Creativity & Business / (Pages 9-11)
Creativity Myths / (Pages 21-23)
Creative Process Diagram / (Page 54)
Increasing Your Personal Creativity: Get Inspired / (Page 75)

Cross-Cultural

177

180

3

Etymology – Cross / (Page 14)
Etymology – Culture / (Page 15)
Religious Belief Systems & Practices – Judaism / (Pages 77-78)

Customer Service

140

153

13

Definition / (Page 5)
Etymology – Customer / (Page 6)
Etymology – Service / (Page 7)
Scenarios / (Pages 8-13)
Do’s & Don’ts / (Pages 9-11)
Customers You Want / (Page 17)
Growth Customers Are / (Page 18)
Segmenting Customers / (Pages 19-21)
Steps to Super Service Chart / (Page 30)
Do/Do Not Chart / (Page 66)
Customer Satisfaction Graphic / (Page 70)
Seven Practical Steps Chart / (Page 104)
Gaining Customers / (Page 155)
Regaining Customers / (Page 156)
Customer Retention / (Pages 157-159)

Decision Making

164

172

8

Etymology / (Page 6)
Two Types of Decisions / (Page 10)
Good Decisions / (Pages 11-12)
Bounded Rationality Theory / (Page 13)
Risk Aversion / (Page 14)
Decision Trees Diagram / (Page 29)
4 Modes of Decision Making / (Page 156)

Delegation

128

152

24

Etymology / (Page 8)
Delegation Diagram / (Page 10)
Do’s & Don’ts / (Pages 11-14)
Scenarios / (Pages 15-20)
Manager/Supervisor Benefits / (Page 23)
Employee Benefits / (Page 24)
Choosing a Delegate / (Page 25)
Delegating Authority vs. Tasks Venn Diagram / (Page 26)
Is Clarity Essential?  / (Page 30)
When to Delegate (Page 34)
When Not to Delegate / (Page 35)
Barriers to Delegation / (Page 45)
Micromanagement / (Pages 46-48)
Managing Delegated Tasks / (Page 75)

Diversity

142

161

19

Etymology / (Page 6)
Layers of Diversity / (Page 8)
Under-represented Groups / (Page 9)
Workforce Ethnicity / (Pages 10-11)
Key Concepts / (Pages 15-19)
Illegal Discrimination / (Page 20)
Discrimination Lawsuits Graph/ (Page 21)
Historical Discrimination / (Page 22)
Scorecard Summary / (Page 34)
8 Leadership Characteristics Chart / (Page 73)
Affirmative Action / (Pages 79-82)

Emotional Intelligence

135

150

15

Etymology – Emotional / (Pages 7-8)
Etymology – Intelligence / (Page 9)
Goleman’s Research / (Pages 10-14)
Goleman’s Model / (Pages 15-18)
Emotional Intelligence & The Workplace / (Pages 24-25)
Can Emotional Intelligence Be Acquired? / (Page 30)
Emotions in the Workplace? / (Page 36)

Empowerment

141

156

15

Etymology / (Page 5)
Empowering the Marginalized / (PageS 11-12)
Empowering Racial Minorities / (Pages 13-14)
Empowering Women / (Pages 15-16)
Basic Empowerment Tools Graphic (Page 31)
How Organizations Empower (Page 45)
How Managers Empower / (Page 46)
How to Empower Yourself / (Page 47)
The Bottom Line / (Page 150)

Gender Differences

 

 

 

Program Objectives / (Pages 2-3)
Etymology – Gender / (Page 7)
Etymology – Difference / (Page 8)
Note / (Page 9)

Generations at Work

163

152

11

Program Objectives / (Page 3)
Etymology / (Page 6)
Implications for Organizations / (Page 7)
Who’s Who? / (Pages 16, 37, 58, 78)
Ten Principles / (Pages 151-155)

Goal Setting

133

150

17

Etymology – Goal / (Pages 13-14)
Etymology – Setting / (Page 15)
Types of Goals / (Page 17)
F.R.A.M.E.  Your Goals / (Page 18)
The Ideal Self / (Page 19)
How to Set Goals / (Pages 20-23)
Performance Goals – SMART / (Pages 63-66)
Goal Integration Diagram / (Page 134)
Why Goals Fail / (Page 143)
Why Goals Succeed / (Page 144)

Interviewing

139

156

17

Etymology / (Page 9)
The Interviewing Process / (Page 12)
Interfering Factors / (Page 16-18)
Types of Interviews / (Pages 39-45)
Prohibited Questions / (Page 66)
Situational Questions / (Page 69)
Behavioral Questions / (Page 70)
Background Questions / (Page 71)
Job Knowledge Questions / (Page 72)

Leadership

139

154

15

Etymology / (Page 6)
Why People Need Leaders / (Page 9)
Leadership Theories / (Pages 10-13)
Inspirational Leadership Chart / (Page 88)
Patterns of Leadership / (Page 112)
Paternalistic Leadership Behavior / (Page 119)
Change Leadership Behavior / (Page 120)
Leaders / (Pages 123-127)

Marketing

139

167

28

Etymology / (Pages 6-7)
Marketing Basics / (Pages 8-17)
Marketing Plan / (Pages 34-45)
Internet Marketing Basics / (Pages 130-132)

Meetings

134

155

21

Etymology  / (Page 10)
Do’s and Don’t’s / (Page 11-14)
Scenarios / (Pages 15-20)
Dealing with Members / (Pages 21-22)
Conducting a Productive Meeting / (Page 33)
The Meeting Room / (Pages 34-37)
Meeting Roles / (Page 38)
Making Meetings Fun / (Page 119)
Scheduling Hints / (Page 138)

Mentoring

146

155

9

Etymology / (Page 9)
Mentoring Model / (Page 10)
Reasons for Mentoring / (Pages 11-12)
Benefits for the Mentor / (Pages 13-14)
Benefits for the Protegé / (Pages 15-16)
Work Satisfaction Graph / (Page 44)
Are Mentors Accessible? / (Pages 115-116)

Motivation

144

160

16

Etymology / (Pages 6-7)
Theories / (Page 12)
Need Theories / (Page 13)
Maslow’s Hierarchy / (Page 14)
Alderfer’s Erg Theory / (Pages 17-19)
Motivator-Hygiene Theory / (Pages 20-21)
Achievement Motivation Theory / (Page 22)
Hackman & Oldham / (Page 23-25)
Process Theories / (Page 29)
Expectancy Theory / (Pages 30-31)
Equity Theory / (Page 32)
Goal Setting Theory / (Page 33)

Negotiation

150

121

29

Etymology / (Page 7)
Positional Negotiation / (Pages 30-31)
BATNA / (Page 32)
Integrative Bargaining / (Page 33)
Distributive Bargaining / (Page 34)
Negotiation Options / (Pages 53-53)
Note / (Page 126)
Negotiation Styles / (Pages 127-128)
High & Low Context Cultures / (Page 129)
Approaches / (Pages 130-136)
Predetermined Factors / (Pages 137-144)

Nonverbal Communication

168

175

9

Etymology – Nonverbal / (Page 6)
Etymology – Communication / (Page 7)
Graphic / (Page 13)
Graph / (Page 18)
Behaviors / (Pages 38-39)
Behaviors List / (Page 40)
8 Steps Chart / (Page 96)
Mirror Neurons / (Pages 122-123)

Office Etiquette

204

206

2

Etymology – Office / (Page 6)
Etymology – Etiquette / (Page 7)

Performance Evaluation

137

175

38

Etymology – Performance / (Page 6)
Etymology – Evaluation / (Page 7)
Performance Management Cycle / (Page 16)
The Evaluation Process / (Pages 17-21)
Performance Goals / (Page 25)
Work Plan Chart / (Page 74)
Development Plan Chart / (Page 82)
Constraints / (Pages 86-88)
Rating Biases / (Pages 89-92)
Types of Evaluations / (Pages 117-123)
Feedback / (Page 137)
Discipline / (Pages 156-160)
When to Terminate / (Pages 161-163)
Retaliation / (Pages 164-166)
Rewards / (Pages 167-169)

Problem-solving

144

153

9

Etymology / (Page 9)
Problem-solving Cycle / (Pages 10-14)
Collaborative Problem-solving / (Page 114)
Techniques / (Pages 138-139)

Procrastination

124

150

26

Etymology / (Page 6)
Procrastination Cycle /(Page 8)
Who Procrastinates? / (Page 9)
Are You a Procrastinator? /(Pages 10-11)
Ask Yourself… / (Page 12)
Why People Procrastinate / (Pages 13-14)
8 Types of Procrastinators & Chart / (Pages 15-16)
Distractions / (Pages 17-19)
Delaying Gratification / (Page 20)
Id, Ego, Superego / (Pages 22-25)
Behavioral Causes Review Graphic / (Page 39)
Types of Procrastinators Review Graphic / (Page 101)

Public Speaking

131

150

19

Etymology / (Page 11)
Know Your Audience / (Page 12-13)
Know Your Purpose / (Page 14)
Questions to Consider / (Pages 15-16)
The AIDA Method / (Page 17)
Useful Phrases / (Pages 45-49)
Public Speaking Pitfalls / (Pages 53-55)
Body Language Graph / (Page 64)
Nervousness / (Page 98)
Powerpoints / (Page 111)
Fonts / (Page 115)
Words of Caution / (Pages 122-123)

Project Management

188

225

37

Overall Update to Match PMBOK Version 4.0
Etymology / (Page 5)
Definition Portfolio / (Pages 13, 14)
Communicate Clearly / (Pages 43, 44)
Project Management Processes from PMI / (Page 50)
4 Stages of a Project Life Cycle Graph / (Page 61, 62)
Lifecycles Waterfall / (Page 70)
Lifecycles Circular Agile / (Page 73)
Stakeholders / (Pages 88, 89, 91)
Project Managers Success Formula / (Page 91)
Organizational Structure and Projects / (Pages 110-118)
Responsibility Matrix / (Page 121)
Virtual Teams: Make them Real / (Pages 124-128)
Formal Requirements Methods / (Pages 140-143)
Risk Matrix & Plan / (Pages 175, 176)
Project Management Tools / (Pages 166-168)
Action Plan / (Page 224)

Recruitment and Selection

114

152

38

Etymology – Recruitment / (Page 9)
Etymology – Selection / (Page 10)
Do You Need to Hire? / (Page 11)
Reputation / (Page 12-14)
Applicants Assess Too / (Page 15-19)
What Attracts Applicants? / (Page 20-22)
Recruitment Strategy & Staff Balance Graphic / (Page 34)
Sending the Message / (Page 47)
Types of Messages / (Page 48)
Job Descriptions / (Page 49)
Methods of Recruiting / (Pages 70-71, 75)
Beware / (Page 89)
References / (Pages 95-100)
Hiring Funnel Graphic / (Page 101)
Recruitment Process Diagram / (Page 106)
Assessment of Recruitment Diagram / (Page 114)
Title Slide / (Page 131)
Replacement & Succession / (Pages 132-136)
Legal Issues / (Pages 144-146)

Remote Teams

115

146

31

Etymology / (Page 6)
Crossing Boundaries / (Page 12)
Types of Remote Teams / (Pages 13-16)
Traditional Work vs. Remote Work / (Page 17)
Communication Tools / (Pages 72-86)
Specific Communication Tools / (Pages 87-93)
Trust in Remote Teams / (Pages 105-106)

Sales

130

170

40

Definition / (Page 5)
Etymology / (Page 6)
Sales Funnel Model / (Page 7)
Do’s & Don’t’s / (Pages 8-11)
General Sales Tips / (Pages 12-14)
The Selling Process Diagram / (Page 15)
Customers / (Page 16)
Personal Selling / (Pages 17-19)
Relationship Selling / (Page 20)
Adaptive Selling / (Page 21)
Consultative Selling / (Page 22)
Sales Success Diagram / (Page 25)
How to Increase Sales / (Pages 26-27)
Communication / (Page 28)
Steps Recapped Diagram / (Page 49)
Presentation / (Pages 57-59)
Closing Sales / (Page 89)
Closing Strategies / (Pages 90-97)
Verbal Buying Signals / (Page 108)
Nonverbal Buying Signals / (Page 109)
Review / (Page 132)
Reflect / (Page 133)
Recreate / (Page 134)

Sexual Harassment

142

162

20

Etymology – Sexual / (Page 7)
Etymology – Harassment / (Page 8)
Anyone Can Be a Victim / (Page 9)
Anyone Can Be a Harasser / (Page 10)
Why Sexual Harassment Occurs / (Page 11)
False Accusations / (Page 12)
Intent Vs. Impact / (Page 13)
No Excuses / (Page 14)
Stoplight Diagram / (Page 15)
Sexual Harassment Can Be… / (Page 16)
Third Party Harassment / (Page 17)
Questions to Ask Yourself / (Page 102-103)
To Avoid Sexual Harassment / (Page 104)
Reasonable Person / (Page 105)
Office Romances / (Page 106)
Assessing Sexual Conduct / (Pages 107-108)
Charged with Sexual Harassment Graph / (Page 132)

Social Networking

165

180

15

A Challenge / (Page 5)
Definition / (Page 6)
Etymology / (Pages 7-8)
What is a Social Networking Website? / (Page 9)
Basic Vocabulary / (Pages 10-13)
Safety / (Pages 14-15)
Advantages & Disadvantages of Social Networking /(Page 16)
Do Benefits Outweigh Costs? / (Page 17)
Facebook / (Page 26)

Stress

155

170

15

Etymology / (Page 7)
General Stress Facts / (Pages 8-9)
Stress Reducers / (Pages 10-11)
Workplace Stress Cycle / (Page 12)
Biological Reactions to Stress / (Page 13)
Fight or Flight? / (Page 14)
Sleep Deprivation / (Page 27)
Stress Performance Arch / (Page 40)
Defense Mechanisms / (Pages 52-53)
Worries / (Page 56)
Helping Others Diagram / (Page 120)
Workplace Stress Statistics / (Page 147)

Team Building

130

150

20

Etymology – Team / (Page 8)
Etymology – Build / (Page 9)
Basic Team Concepts / (Page 10)
Characteristics of a Team / (Pages 11-12)
Why Teamwork? / (Page 13)
Why Teams Work Graphic / (Page 28)
Team Development Stages / (Pages 59-62)
Team Development Stages Diagram / (Page 55)
Conflict / (Pages 92-93)
Conflict Avoidance / (Pages 94-95)
Constructive Criticism / (Pages 96-97)
Accepting Criticism / (Page 98)
Team Performance Curve Graphic / (Page 113)
Evaluating Performance Graphic / (Page 119)
Major Changes (Page 131)
Remember (Page 144)

Time Management

131

146

15

Etymology – Time / (Page 6)
Etymology – Manage / (Page 7)
Procrastination / (Page 10)
Having a Balanced Life / (Pages 11-12)
Devoting Your Time / (Pages 13-14)
Time Management Matrix / (Page 15)
Scheduling / (Pages 16-18)
Time Management Model / (Page 19)
Making Long-term Goals / (Page 26)
Strategies / (Pages 38-39)
Telephone Interruptions Chart / (Page 96)
Management by Crisis Chart / (Page 130)
The Worry Graph / (Page 133)

Training Adult Learners

142

160

18

Etymology – Adult / (Page 6)
Etymology – Learn / (Page 7)
Andragogy vs. Pedagogy Venn Diagram / (Page 15)
Adult Learners / (Pages 22-23, 26-28, 31-32)
Preferred Learning Styles / (Page 45)
Multiple Intelligences / (Pages 46-48)
Four Senses for Learning / (Pages 49-50)
Effects of Learning Styles / (Page 51)

Wellness Programs

99

125

26

Definition / (Page 4)
Etymology / (Page 5)
Creating Awareness / (Page 7)
Costs of Health Conditions / (Pages 8-10)
Work & Health / (Pages 11-12)
Health Benefits / (Pages 23-28)
HIPAA / (Pages 54-61)
GINA / (Pages 62-64)
Successful Wellness Marketing / (Page 80)

Workplace Violence

138

159

21

Etymology – Workplace / (Page 10)
Etymology – Violence / (Page 11)
What is Workplace Violence / (Page 12)
Victims of Violence / (Page 17)
Risk Factors / (Page 21)
Workplace Conditions / (Page22)
Costs / (Page 23)
Three Prevention Approaches (Pages 26-33)
What to Look For / (Page 39)
What Can Be a Trigger? / (Page 40)
Why is it Increasing? / (Page 48)

Writing

177

185

8

Etymology / (Page 6)
General Writing Tips / (Page 16)
Writing Pitfalls Review Chart / (Page 37)
Structuring Sentences Review Chart / (Page 54)
Brainstorming vs. Free writing Venn Diagram / (Page 81)
Edit / (Page 176)
Tips for Editing / (Pages 177-179)